About Us | Onyx Support

About Onyx Support

Onyx Support is an organisation providing specialist Non-Medical Help (NMH) support services to individuals who have been diagnosed with a mental health condition or physical disability. We provide support to all Higher Education Providers (HEPs) across the UK, demonstrating our capacity to provide nationwide support. Our team provides a range of services aimed at helping individuals to flourish in their chosen areas of study, by supporting students to overcome the barriers of education and encourage strategies to empower individuals to reach their potential and achieve their goals. Support is tailored to students depending on their current needs.

Our team includes a range of diverse, professional support workers, working across the UK, such as:

Social Workers
Counsellors
Mental Health Nurses
Teachers
Deaf, Multi-Sensory Impairment and Visual Impairment Specialists
Rehabilitation Specialists
Specific Learning Differences (SpLDs) Tutors
Assistive Technology Trainers
BSL Interpreters, Lip Speakers and Communication Support Workers
Occupational Therapists
Note Takers and Proof Readers

Our band 1–4 team have extensive knowledge within the health, social and educational sectors and are kept up to date with CPD training and by regularly attending conferences. Additionally, we work with a range of external agencies and developers to ensure our systems remain up to date, ensuring we continue to be a progressive organisation. As our team have extensive knowledge, skills and experience of Higher Education Awareness, we are specialised within the industry providing the highest quality services which is reflected in our 5* feedback from our last student satisfaction survey and 5* feedback from our previous support worker survey.

Quality Assurance

Onyx Support operates in line with the Department for Education (DfE) and Student Loans Company (SLC) expectations for Disabled Students’ Allowance (DSA)-funded NMH delivery. All NMH support is provided strictly within the scope of the student’s agreed DSA recommendations and the defined NMH role parameters, ensuring support is directly linked to enabling access to teaching, learning, and assessment.

We maintain a robust quality assurance approach that includes:

Work plans and goal-led delivery: Support is developed collaboratively with the student through structured work plans which are reviewed regularly to ensure relevance, progress, and value for money under DSA.
Professional boundaries and ethical practice: Staff work to clear boundaries and always uphold dignity, respect, confidentiality, and student-led empowerment.
Complaints and feedback systems: We hold an accessible complaints procedure and actively use student and HEP feedback to drive service improvement.
Audit readiness and compliance monitoring: We comply with national NMH auditing and quality assurance arrangements and maintain transparent financial, session, and reporting records for review where required.
Qualified and accountable workforce: All NMH staff meet (or exceed) the mandatory qualification and professional body membership requirements relevant to their NMH roles, and we verify this through recruitment checks and ongoing CPD tracking.

This framework ensures we continuously deliver safe, consistent, and high-impact support aligned with DfE-funded NMH standards and sector best practice.

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Nyomi Rosa

Director

Nyomi Rosa is the Founder and Director of Onyx Student Support Ltd, and her work has always centred on what happens when people are misunderstood, excluded, or forced to “push through” without the right support. With over 19 years’ experience across health, social care, mental health, and education, Nyomi has supported people to navigate complex systems, build confidence, and access opportunities that should never have felt out of reach. As a qualified counsellor and Social Work England–registered social worker, she combines evidence-based practice with a deeply person-centred approach, shaped by real-world work with autism, ADHD, mental health conditions, and learning differences.

Nyomi founded Onyx Student Support to help set a new standard for excellent, reliable Non-Medical Help, rooted in collaboration, safeguarding, and measurable outcomes. She leads a national team of specialist practitioners delivering personalised, high-quality support that empowers students with disabilities, mental health conditions, and learning differences to flourish in higher education. Working closely with universities, Nyomi’s focus is always on removing barriers to learning while promoting independence, confidence, and achievement, ensuring support is compassionate and accessible, but also consistently effective and compliant.

Angela Sargeant

Director

Angela Sargeant is a Director of Onyx Student Support Ltd, bringing over 35 years’ experience across healthcare and health and social care management, with a strong focus on business operations, compliance, and service quality. Her leadership is grounded in a deep understanding of how to build reliable, well-governed support services that meet professional standards while staying practical, efficient, and student-centred. Angela’s work is also shaped by personal experience, giving her a clear, real-world insight into the impact that consistent, well-structured support can have on individuals and families.

This perspective informs her commitment to improving systems, strengthening accountability, and ensuring support is delivered in a way that is not only compassionate, but sustainable and consistently high quality. With qualifications in healthcare and health and social care management, Angela plays a key role in the operational backbone of Onyx Student Support. She leads on critical areas including compliance, data protection, policy oversight, and continuous improvement, ensuring that delivery is robust, secure, and aligned with the expectations of funders, partners, and the wider sector.

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Collaborative Working

We communicate professionally with DSA assessment centres, disability services, academic departments, and wellbeing teams (with student consent) to ensure joined-up support.

Reliable & Responsive

We provide nationwide staffing capacity, timely appointment scheduling, and clear escalation routes for student risk or placement issues.

Quality Reporting

Where required, we provide structured progress updates and outcome-focused reports that support student success and enable HEP monitoring.

Inclusive Practice

All services reflect Equality Act duties, trauma-informed approaches, and reasonable adjustment principles embedded in UK HE.

Role Clarity

We ensure NMH does not duplicate or replace support that is the responsibility of the university, and we signpost appropriately when needs fall outside DSA-funded NMH.